How to Cancel BOYCOM Cablevision Service

Quick Summary

Call 800-890-6620 or 573-686-9101 to cancel BOYCOM Cablevision residential service
Office hours are Monday-Friday 8:00am-5:00pm, with a daily lunch closure from 1:00pm-2:00pm
Residential service is month-to-month
The billing-cycle date matters: the full monthly charge remains due if you cancel before the last day of the cycle, with no proration or credit
Return all BOYCOM-owned equipment within 14 days
Before ending the call, confirm the disconnect date, billing-cycle timing, final balance, equipment list, return procedure, and how the cancellation will be documented

How to Cancel

Call BOYCOM during office hours at 800-890-6620 or 573-686-9101. Those are the main contact numbers BOYCOM publishes for its residential internet, TV, phone, and bundle customers.

BOYCOM’s online account portal, MyBroadbandAccount, is useful for checking your balance, viewing billing statements, and making payments. Use the phone call as the cancellation record because BOYCOM’s public account pages route billing and account help through its office contact numbers.

Have these ready before you call:

Account holder, service address, account number, and contact details
Services you want to disconnect and preferred disconnect date
Current bill
Photos or a list of BOYCOM-owned equipment in your home

Ask the representative to confirm:

Disconnect date and last day of the current billing cycle
Month-to-month status, final monthly charge, and unpaid balance
Any deposit, promotion, or account-specific charge that may affect the final bill
BOYCOM-owned equipment list, return deadline, return method, and return address or location
How the cancellation will be documented on your account

Tip: Call outside the lunch closure. BOYCOM says the office is closed daily from 1:00pm-2:00pm, so a cancellation call is easier to handle before 1:00pm or after 2:00pm on a weekday.

Technical Support and After-Hours Calls

BOYCOM lists 866-366-1874 for internet technical support. It also lists 800-890-6620 for after-hours trouble reporting through an answering service for the on-call technician.

Use those paths for service problems, outages, or repair issues. For cancellation, call the office during normal business hours so the account change, billing date, and equipment return instructions are handled together.

What It Costs

Early Termination Fee

BOYCOM’s residential terms make residential service month-to-month. Treat that as the verified residential baseline, then ask whether anything account-specific changes your final bill.

That does not erase every possible final charge. Ask the representative whether your account has an unpaid balance, deposit issue, promotion-specific condition, leased equipment charge, or replacement-cost risk tied to missing or damaged equipment.

Billing and Proration

Billing-cycle timing matters. BOYCOM’s terms say that if you terminate service before the last day of the billing cycle, the full monthly charge remains due with no proration or credit.

If you can choose the disconnect date, ask for the billing-cycle end date before approving the cancellation. Scheduling the disconnect near the end of the cycle limits the gap between what you pay for and what you use.

Important: Do not assume a partial-month credit. BOYCOM’s published residential terms say the full monthly charge remains due when service ends before the billing cycle closes.

Equipment and Replacement Costs

Company-provided equipment remains BOYCOM property unless it was expressly sold to the subscriber. Monthly lease fees may apply for company-provided equipment.

The subscriber is responsible for BOYCOM-owned equipment until it is returned. Lost equipment, stolen equipment, or damage beyond normal wear can lead to replacement-cost charges.

Charge	When It Can Happen	What to Ask
Final monthly charge	Canceling before the billing cycle ends	Billing-cycle end date and final balance
Unpaid balance	Prior charges remain open	Itemized balance before disconnect
Equipment lease or replacement cost	BOYCOM-owned gear is still on the account, missing, or damaged	Account-specific equipment list and replacement amount
Deposit or account adjustment	Account-specific billing cleanup	Whether any credit or deposit handling remains

Billing Disputes

If a final-bill charge looks wrong, BOYCOM’s terms say you must notify BOYCOM within 30 days of the bill date. You still need to pay undisputed amounts while the dispute is handled.

Equipment Return

Return all BOYCOM-owned equipment within 14 days of cancellation. BOYCOM publishes the deadline and ownership rules; the return carrier, label, shipping kit, drop-off location, and replacement-cost details need to come from BOYCOM for your account.

Get the account-specific return instructions during the cancellation call. Ask for:

The full equipment list
Whether power cords, remotes, adapters, routers, modems, cable boxes, or phone equipment must come back
The return address or location
Whether BOYCOM wants equipment returned in person or shipped
How BOYCOM will confirm receipt
What replacement cost applies if an item is missing or damaged

Photograph each item before return, including serial-number labels and visible condition. If you hand equipment to BOYCOM, ask for a dated receipt or written acknowledgement. If BOYCOM tells you to ship anything, keep the tracking number and delivery confirmation until the final bill is settled.

Tip: Use BOYCOM’s equipment list rather than guessing from the gear in your home. A cable box, modem, router, remote, adapter, or power cord can matter if BOYCOM still has it assigned to your account.

After You Cancel

Watch the final bill for:

Full monthly charge through the billing-cycle end
Unpaid balance from earlier bills
Equipment lease charges
Replacement-cost charges for missing or damaged equipment
Deposit, credit, or account adjustment handling

Keep your cancellation notes, the disconnect date, the name of the representative if you have it, the equipment return instructions, photos of returned equipment, and any receipt or tracking proof.

If a charge does not match what BOYCOM confirmed, contact BOYCOM within 30 days of the bill date. Have the final bill, your cancellation notes, and equipment proof ready before you dispute the line item.

Common Problems

Problem	Solution
You want to cancel online	Use the online account for balances, statements, and payments, then call 800-890-6620 or 573-686-9101 during office hours to cancel.
You called at lunch or after hours	Call during business hours for cancellation. The daily 1:00pm-2:00pm closure and after-hours trouble line are not ideal for account closure.
Final month is not prorated	Ask for the billing-cycle end date before choosing the disconnect date. BOYCOM charges the full month if service ends before the cycle closes.
You do not know what equipment to return	Ask for an account-specific equipment list and return method before ending the call. BOYCOM-owned equipment must be returned within 14 days.
Equipment was lost or damaged	Ask BOYCOM for the itemized replacement-cost amount and compare it with the account equipment list.
A final bill looks wrong	Notify BOYCOM within 30 days of the bill date. Pay undisputed amounts while the dispute is handled.
You are moving within or near the service area	Ask about a transfer before canceling. BOYCOM’s terms say service does not automatically transfer, serviceability and installation requirements apply, and a new service order may be required.

Final Checklist

Call 800-890-6620 or 573-686-9101 during office hours
Confirm the disconnect date and billing-cycle end date
Ask for the final balance and account-specific charges
Get the equipment list, return method, and return address or location
Return all BOYCOM-owned equipment within 14 days
Keep cancellation notes, photos, receipts, and tracking proof
Review the final bill and dispute errors within 30 days of the bill date