How to Cancel All West Communications Service

Quick Summary

Call 866-255-9378 to start an All West Communications cancellation
Written notice can also work, but call first so All West tells you which address or form counts for your account
Month-to-month service can be ended without cause; a signed Contract Period can create Early Termination Charges
Some plan-specific Broadband Facts labels show a $0.00 ETF, so have All West check your actual service order before you rely on that
Equipment is the deadline risk: one section gives 30 days, while the termination section gives 10 calendar days
Use the 10-calendar-day target unless All West gives you different written instructions

How to Cancel

Call 866-255-9378 and ask Customer Service to cancel service. All West’s terms list Customer Service at 866.ALL.WEST (255-9378) as one of the accepted ways to terminate residential service.

Use your online account before the call if you need your bill, account number, or current service list. Treat the call as the cancellation record. All West publishes an account portal and a contact form, but the termination path in the residential terms is Customer Service or confirmed written notice.

Have these ready before you call:

Account holder, service address, account number, and contact details
Services you want to disconnect and your preferred disconnect date
Current bill plus any service order, minimum-term addendum, application, or promotion paperwork
Photos or a list of All West equipment in your home

Before you hang up, confirm:

Disconnect date and which services are ending
Contract status, ETF amount, and the document behind any fee
Final-bill handling, prepaid-service refund, deposit, and AutoPay answer
Equipment list, return method, return location, and return deadline
Confirmation number, email, or written account note

If you prefer written notice, call first and ask where All West accepts formal cancellation notices. Keep a copy and proof of delivery. All West publishes [email protected] for general contact; the terms do not identify that email address as a dedicated cancellation channel.

Tip: Get the equipment list and return deadline while you are still on the cancellation call. All West’s own terms mention both 10 calendar days and 30 days, so ask for the account-specific instruction in writing.

What It Costs

Early Termination Fee

Residential service is month to month unless a signed minimum-term addendum, service order, or application creates a specific Contract Period. Without that kind of document, the account can be terminated without cause.

If your account has a specified Contract Period, early termination without cause can trigger Early Termination Charges. All West’s terms say those charges can include:

Unpaid service through the termination date
Waived equipment or promotional-gift charges
Third-party cancellation or termination charges tied to installation or termination
Waived non-recurring charges
100% of the remaining monthly recurring charges through the end of the service term for fixed monthly recurring services

Some Broadband Facts labels for specific Gig70 promotional offers show a 12-month contract and an Early Termination Fee of $0.00. Use that only for the exact plan and account it applies to. Before you approve the disconnect date, have the representative check your service order, application, minimum-term addendum, and promotion history.

If All West says a fee applies, ask for the exact amount and the document that authorizes it.

Billing and Proration

All West bills recurring service charges, All West equipment charges, and fees monthly in advance. Other charges may be billed monthly in arrears.

Keep the termination date, disconnect date, and equipment-return date together in your notes. All West’s terms say applicable fees and charges accrue until the agreement is terminated, service is disconnected, and All West equipment is returned. The terms also say All West will refund prepaid monthly service fees charged for service after the termination date, minus outstanding amounts due for services, equipment, or other fees.

Invoices are due within 25 days after the invoice date. Past-due balances can receive a late payment charge of 1.5% per month. Billing disputes or credit requests must be made within 60 days of the invoice date.

If All West holds a refundable deposit, ask how it will be returned. The terms say All West may return a deposit within 60 days after disconnection or another required refund event, minus amounts due for services or damaged, altered, or unreturned equipment.

Equipment Return

All West keeps ownership of company-provided equipment, including gateways, modems, routers, set-top boxes, DVRs, VoIP ATA equipment, digital adapters, remote controls, converters, switches, embedded software, and other items All West provided or leased to you.

All West’s terms give two equipment-return deadlines:

The general Equipment section says All West Equipment must be returned within 30 days after expiration or termination
The Termination by You section says All West Equipment must be returned within 10 calendar days of termination

Use the tighter 10-calendar-day deadline unless All West gives you a different written account-specific instruction. Late, missing, damaged, or unavailable equipment can lead to full-retail, repair, or replacement charges.

Use this return process:

Ask for the complete equipment list during the cancellation call
Confirm whether All West wants office drop-off, shipment, technician pickup, or another method
Photograph each device and serial number before return
Include remotes, power cords, adapters, and accessories All West lists
Save the dated receipt, tracking number, pickup record, or written confirmation until the account shows a zero balance

All West lists local offices in Kamas, Evanston, Rock Springs, and Ogden. Ask Customer Service whether your local office accepts cancellation equipment before bringing anything in.

Important: Treat the 10-calendar-day return window as the safest target. The longer 30-day language appears elsewhere in the same terms, but the termination section gives the tighter deadline.

Moving or Vacation Hold

If you are moving inside All West’s service area, ask about a transfer before closing the account. All West says moving customers should notify the company at least two weeks before the move. You can call 866-255-9378, email [email protected], or use All West’s contact options for move details.

If you will be away temporarily, ask about Vacation Hold before canceling. All West’s terms allow eligible month-to-month cable/TV, broadband/internet, and telephone services to be placed on vacation, seasonal, or temporary hold when:

The account has had at least 30 days of continuous service
The account is current
The hold lasts at least 30 consecutive days
The total hold does not exceed six consecutive months
The customer requests the hold 7 to 30 days before it begins

Services under a contract term continue to be billed at the contract amount and are not eligible for Vacation Hold during the contract term.

After You Cancel

Compare the final bill with the cancellation notes you took on the call. Check the service end date, any prepaid-service refund, Early Termination Charge, late fee, deposit adjustment, equipment charge, tax, surcharge, and one-time charge.

If a charge looks wrong, contact All West within 60 days of the invoice date. Pay undisputed amounts on time while the dispute is open so a late fee or collection issue does not become a separate problem.

If your service was disconnected for non-payment, All West says to call 866-255-9378. Its support page says paying the total amount owed avoids a reconnect fee, while paying only the past-due amount results in a reconnect fee.

Keep your cancellation notes, call date, representative name if available, confirmation number, written instructions, equipment photos, return proof, final bill, and dispute correspondence until the account is closed cleanly.

Common Problems

Problem	Solution
You want to cancel online	Use the online account for bill review, then call 866-255-9378 or send written notice only after All West confirms where it must go.
You are unsure whether an ETF applies	Ask All West to identify the signed document behind the fee. Month-to-month service can end without cause; a specified Contract Period can change that.
Your Broadband Facts label shows $0.00 ETF	Treat the label as plan-specific. Have All West confirm it matches your account, promotion, and service order.
You need the equipment deadline	Ask for the deadline in writing and use 10 calendar days as the safer target unless All West gives a different written instruction.
You do not know what to return	Ask for the assigned equipment list before disconnecting, then return every listed device, remote, cord, adapter, and accessory.
You are moving	Ask for a transfer before canceling. All West asks moving customers to give at least two weeks’ notice.
You will be away temporarily	Ask about Vacation Hold before canceling if the account is current and month to month.
The final bill looks wrong	Contact All West within 60 days of the invoice date and send the disputed line item with your cancellation and return proof.
You were disconnected for non-payment	Call 866-255-9378. Ask whether paying the total balance is needed to avoid a reconnect fee.

Final Checklist

Call 866-255-9378 to cancel
Confirm whether the account is month to month or tied to a specified Contract Period
Confirm the disconnect date, final-billing rule, deposits, and AutoPay handling
Get the full All West equipment list and return instructions in writing
Use the 10-calendar-day return target unless All West gives different written instructions
Keep cancellation notes, written confirmation, equipment photos, return proof, and the final bill
Dispute billing errors within 60 days of the invoice date